[Resolvido] Não Obtive sucesso na leitura de Códigos com a octoplus e mesmo assim ela descontou 100 créditos meus.

[bismarckfc]

Como proceder para recuper meus 100 créditos que ela descontou sem ter sucesso na leitura de códigos ?

 

 

Log file "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG\15-10-2019_15-39-22.log" created (15/10/2019 15:39:26).
INFO  : 15/10/2019 15:39:32 > Set up system language Portuguese (file: Portuguese.ini)
INFO  : 15/10/2019 15:39:35 > Welcome to Octoplus Box Samsung software version 2.8.3.3
INFO  : 15/10/2019 15:39:43 > -----------------------------------------------------------------------------------
INFO  : 15/10/2019 15:39:44 > Platform: Samsung Android
INFO  : 15/10/2019 15:39:44 > Selected port: COM3
INFO  : 15/10/2019 15:39:44 > Selected model: SM-A105FN
INFO  : 15/10/2019 15:39:44 > Operation: Read Codes - Diag ADB - Server
ERROR : 15/10/2019 15:39:44 > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 15/10/2019 15:39:44 > Read codes failed
INFO  : 15/10/2019 15:39:45 > Performed by 2.8.3.3 Software version.
INFO  : 15/10/2019 15:42:37 > -----------------------------------------------------------------------------------
INFO  : 15/10/2019 15:42:38 > Platform: Samsung Android
INFO  : 15/10/2019 15:42:38 > Selected port: COM3
INFO  : 15/10/2019 15:42:38 > Selected model: SM-A105FN
INFO  : 15/10/2019 15:42:38 > Operation: Read Codes - Diag ADB - Server
ERROR : 15/10/2019 15:42:38 > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 15/10/2019 15:42:38 > Read codes failed
INFO  : 15/10/2019 15:42:38 > Performed by 2.8.3.3 Software version.
INFO  : 15/10/2019 15:42:48 > -----------------------------------------------------------------------------------
INFO  : 15/10/2019 15:42:50 > Platform: Samsung Android
INFO  : 15/10/2019 15:42:50 > Selected port: COM3
INFO  : 15/10/2019 15:42:50 > Selected model: SM-A105FN
INFO  : 15/10/2019 15:42:50 > Operation: Read Codes - Diag ADB - Server
INFO  : 15/10/2019 15:42:52 > Detected phone model: SM-A105FN
INFO  : 15/10/2019 15:42:52 > Firmware compiled date: Tue Jul  2 20:40:37 KST 2019
INFO  : 15/10/2019 15:42:52 > PDA version: A105FNXXU2ASG1
INFO  : 15/10/2019 15:42:52 > CSC version: A105FNOXM2ASG1
INFO  : 15/10/2019 15:42:52 > SW version: A105FNXXU2ASG1
INFO  : 15/10/2019 15:42:52 > Build number: QB13186021
INFO  : 15/10/2019 15:42:53 > Phone SN: RF8M71JLTBY
INFO  : 15/10/2019 15:42:53 > Android version: 9 (PPR1.180610.011)
INFO  : 15/10/2019 15:42:53 > Sales code: PHE
INFO  : 15/10/2019 15:42:53 > Country: SPAIN
INFO  : 15/10/2019 15:42:53 > HW platform: exynos5
INFO  : 15/10/2019 15:42:53 > HW Chip: unknown
INFO  : 15/10/2019 15:42:53 > HW Modem: SHANNON327
INFO  : 15/10/2019 15:42:53 > Security patch level: 2019-07-01
INFO  : 15/10/2019 15:42:53 > Warranty Void: 0
INFO  : 15/10/2019 15:42:53 > SIM 1 status: absent
INFO  : 15/10/2019 15:42:53 > SIM 2 status: absent
INFO  : 15/10/2019 15:42:53 > Codename: a10eea
INFO  : 15/10/2019 15:42:53 > Searching for USB diagnostic port...
ERROR : 15/10/2019 15:42:55 > failed
ERROR : 15/10/2019 15:42:55 > No diagnostic ports found!
WARN  : 15/10/2019 15:42:55 > Type *#0808# and select "DM+ACM+ADB"!
ERROR : 15/10/2019 15:42:55 > Read codes failed
INFO  : 15/10/2019 15:42:56 > Performed by 2.8.3.3 Software version.
INFO  : 15/10/2019 15:43:16 > -----------------------------------------------------------------------------------
INFO  : 15/10/2019 15:43:16 > Connecting to server...
INFO  : 15/10/2019 15:43:18 > Username: bismarck.barros
INFO  : 15/10/2019 15:43:18 > Authorizing...
INFO  : 15/10/2019 15:43:21 > Checking balance...
WARN  : 15/10/2019 15:43:24 > Your balance: 100 credits.
INFO  : 15/10/2019 15:43:24 > Performed by 2.8.3.3 Software version.
INFO  : 15/10/2019 15:43:33 > -----------------------------------------------------------------------------------
INFO  : 15/10/2019 15:43:35 > Platform: Samsung Android
INFO  : 15/10/2019 15:43:35 > Selected port: COM3
INFO  : 15/10/2019 15:43:35 > Selected model: SM-A105FN
INFO  : 15/10/2019 15:43:35 > Operation: Read Codes - Diag ADB - Server
INFO  : 15/10/2019 15:43:36 > Detected phone model: SM-A105FN
INFO  : 15/10/2019 15:43:36 > Firmware compiled date: Tue Jul  2 20:40:37 KST 2019
INFO  : 15/10/2019 15:43:36 > PDA version: A105FNXXU2ASG1
INFO  : 15/10/2019 15:43:36 > CSC version: A105FNOXM2ASG1
INFO  : 15/10/2019 15:43:36 > SW version: A105FNXXU2ASG1
INFO  : 15/10/2019 15:43:36 > Build number: QB13186021
INFO  : 15/10/2019 15:43:36 > Phone SN: RF8M71JLTBY
INFO  : 15/10/2019 15:43:36 > Android version: 9 (PPR1.180610.011)
INFO  : 15/10/2019 15:43:36 > Sales code: PHE
INFO  : 15/10/2019 15:43:36 > Country: SPAIN
INFO  : 15/10/2019 15:43:36 > HW platform: exynos5
INFO  : 15/10/2019 15:43:36 > HW Chip: unknown
INFO  : 15/10/2019 15:43:36 > HW Modem: SHANNON327
INFO  : 15/10/2019 15:43:36 > Security patch level: 2019-07-01
INFO  : 15/10/2019 15:43:36 > Warranty Void: 0
INFO  : 15/10/2019 15:43:36 > SIM 1 status: absent
INFO  : 15/10/2019 15:43:36 > SIM 2 status: absent
INFO  : 15/10/2019 15:43:36 > Codename: a10eea
INFO  : 15/10/2019 15:43:36 > Searching for USB diagnostic port...
INFO  : 15/10/2019 15:43:38 > OK
WARN  : 15/10/2019 15:43:38 > Connecting...
INFO  : 15/10/2019 15:43:39 > OK
INFO  : 15/10/2019 15:43:39 > -----------------------------------------------------------------------------------
WARN  : 15/10/2019 15:43:39 > Connecting to server ..
INFO  : 15/10/2019 15:43:39 > Username: bismarck.barros
INFO  : 15/10/2019 15:43:46 > Connect to server successfull.
INFO  : 15/10/2019 15:43:46 > Checking smart card...
INFO  : 15/10/2019 15:43:55 > Smart card successfully checked.
INFO  : 15/10/2019 15:44:00 > Checking operation...
INFO  : 15/10/2019 15:44:03 > OK
INFO  : 15/10/2019 15:44:05 > Your balance: 100 credits.
INFO  : 15/10/2019 15:44:08 > -----------------------------------------------------------------------------------
INFO  : 15/10/2019 15:44:08 > Initializing...
INFO  : 15/10/2019 15:44:15 > OK
INFO  : 15/10/2019 15:44:15 > Security checking...
INFO  : 15/10/2019 15:44:22 > OK
INFO  : 15/10/2019 15:44:30 > Reading data from phone...
INFO  : 15/10/2019 15:44:37 > OK
INFO  : 15/10/2019 15:44:37 > Reading codes...
ERROR : 15/10/2019 15:45:10 > failed
ERROR : 15/10/2019 15:45:20 > Read codes failed
INFO  : 15/10/2019 15:45:22 > Performed by 2.8.3.3 Software version.
INFO  : 15/10/2019 15:45:32 > -----------------------------------------------------------------------------------
INFO  : 15/10/2019 15:45:33 > Platform: Samsung Android
INFO  : 15/10/2019 15:45:33 > Selected port: COM3
INFO  : 15/10/2019 15:45:33 > Selected model: SM-A105FN
INFO  : 15/10/2019 15:45:33 > Operation: Read Codes - Diag ADB - Server
INFO  : 15/10/2019 15:45:35 > Detected phone model: SM-A105FN
INFO  : 15/10/2019 15:45:35 > Firmware compiled date: Tue Jul  2 20:40:37 KST 2019
INFO  : 15/10/2019 15:45:35 > PDA version: A105FNXXU2ASG1
INFO  : 15/10/2019 15:45:35 > CSC version: A105FNOXM2ASG1
INFO  : 15/10/2019 15:45:35 > SW version: A105FNXXU2ASG1
INFO  : 15/10/2019 15:45:35 > Build number: QB13186021
INFO  : 15/10/2019 15:45:35 > Phone SN: RF8M71JLTBY
INFO  : 15/10/2019 15:45:35 > Android version: 9 (PPR1.180610.011)
INFO  : 15/10/2019 15:45:35 > Sales code: PHE
INFO  : 15/10/2019 15:45:35 > Country: SPAIN
INFO  : 15/10/2019 15:45:35 > HW platform: exynos5
INFO  : 15/10/2019 15:45:35 > HW Chip: unknown
INFO  : 15/10/2019 15:45:35 > HW Modem: SHANNON327
INFO  : 15/10/2019 15:45:35 > Security patch level: 2019-07-01
INFO  : 15/10/2019 15:45:35 > Warranty Void: 0
INFO  : 15/10/2019 15:45:35 > SIM 1 status: absent
INFO  : 15/10/2019 15:45:35 > SIM 2 status: absent
INFO  : 15/10/2019 15:45:35 > Codename: a10eea
INFO  : 15/10/2019 15:45:35 > Searching for USB diagnostic port...
INFO  : 15/10/2019 15:45:37 > OK
WARN  : 15/10/2019 15:45:37 > Connecting...
INFO  : 15/10/2019 15:45:38 > OK
INFO  : 15/10/2019 15:45:38 > -----------------------------------------------------------------------------------
WARN  : 15/10/2019 15:45:38 > Connecting to server ..
INFO  : 15/10/2019 15:45:38 > Username: bismarck.barros
INFO  : 15/10/2019 15:45:45 > Connect to server successfull.
INFO  : 15/10/2019 15:45:45 > Checking smart card...
INFO  : 15/10/2019 15:45:54 > Smart card successfully checked.
INFO  : 15/10/2019 15:45:59 > Checking operation...
INFO  : 15/10/2019 15:46:04 > OK
ERROR : 15/10/2019 15:46:06 > Too low balance to provide the security operation!
WARN  : 15/10/2019 15:46:06 > Your balance: 0 credits. Need: 100 credits.
INFO  : 15/10/2019 15:46:08 > Performed by 2.8.3.3 Software version.
O arquivo do log "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG\15-10-2019_15-39-22.log" está fechado (15/10/2019 15:49:06).

Editado Outubro 17, 2019 por Paulo de Deus
Resolvido

[Jesiel Pfeifer]

Entre em contato na GSM Server e explique o ocorrido, se eles aceitarem, devolverão os créditos (acredito eu, não tenho certeza) mas precisa mostrar o log e o chat é em inglês se não me engano.

[Pablo Morais]

Ja aconteceu comigo na chimera entrei em contato com eles mandei o log e eles estornaram o valor 

[bismarckfc]

Obrigado jesiel , entrei em contato com eles atráves do email da octoplus , e eles estornaram o valor , muito obrigado !

Editado Outubro 17, 2019 por bismarckfc

[Paulo de Deus]

Bom dia, que bom que resolveu, agradecemos as dicas passadas pelos colegas também.

 

Tópico será marcado como Resolvido